Handmade felt gifts, designed in Oxfordshire and sent from our studio in Faringdon.

Dispatch

We pack and post same-day on all orders placed before 2pm, Monday to Friday. Orders placed after 2pm go the next business day, and weekend orders are dispatched on Monday. You'll receive an email with tracking as soon as yours is on its way.

All delivery times below start from the day your parcel leaves us.

United Kingdom

Service	Time	Cost
Royal Mail Tracked, 2–3 working days	2–3 business days	£3.99 — FREE on orders over £45
Royal Mail Tracked, next working day	Next business day	£6.99

Next-day delivery requires an order placed before 2pm Monday to Friday, with all items in stock. Royal Mail does deliver at weekends, but it isn't guaranteed — orders placed over the weekend will normally arrive on Tuesday.

UK rates also apply to Jersey, Guernsey and the Isle of Man. The Highlands, Islands and Northern Ireland may take an extra 1–2 days.

United States

Our US store is priced in US dollars, with all customs duties and tariffs included in the price you see. There is nothing to pay when your parcel arrives.

Service	Time	Cost
DHL Express	1–3 business days	$39.99
Postal Service	5–10 business days	$14.99 — FREE on orders over $99

DHL cannot deliver to PO Boxes or APO/FPO addresses — please choose the postal service for those.

Europe

European orders are priced in euros, with all duties and taxes included in the price you see — nothing further to pay on delivery.

Service	Time	Cost
DHL Express	2–5 business days	€24.99
Postal Service	5–10 business days	€9.99

These rates apply across the EU and to non-EU European countries including Switzerland, Norway, Iceland and Turkey.

Rest of the world

Destination	DHL Express	Postal Service
Canada	£29.99	£11.99
Ukraine	£29.99	£11.99
Australia & New Zealand	£49.99	£19.99
Japan	£49.99	£19.99
Everywhere else	£49.99	£19.99

DHL Express takes 2–5 business days to most destinations; the postal service typically takes 7–14. Exact rates and options for your address are always shown at checkout.

Customs, duties and taxes

UK, US and European orders: all duties and taxes are already included in the price you see at checkout, so there is nothing further to pay on delivery. If a carrier ever asks you for a customs charge on one of these orders, please don't pay it — email us a photo of the notice and we'll resolve it and cover the cost.

All other destinations: any duties or taxes charged by your country's customs authority are payable by you on arrival. These are set by your government rather than by us, and we're not able to calculate them in advance.

One order, one delivery charge

If part of your order is in stock and part isn't, you'll still only pay one delivery charge. Where it makes sense we'll send the available items ahead at no extra cost and follow with the rest.

Returns & exchanges

We want you to love what you've bought. If something isn't right, here's how it works.

Starting a return

1. Email support@sewheartfelt.co.uk within 30 days of receiving your order, with your order number and what you'd like to return or exchange.
2. We'll reply with return instructions.
3. Post it back within 14 days of hearing from us.

Condition

Unless faulty, items must be unused, in their original packaging and in resaleable condition.

Who pays

Changed your mind. You cover return postage — we'd recommend a tracked service, as the parcel is your responsibility until it reaches us. Cancel within 14 days of delivery and we'll refund the item price plus our standard delivery charge, as UK consumer law requires; if you chose an express service, we refund the standard rate. Between 15 and 30 days we'll refund the item price but not the original delivery charge.

Faulty, damaged or wrong item. Entirely on us. Email a photo to support@sewheartfelt.co.uk before returning anything — in most cases we'll simply send a replacement and you won't need to return the original.

Refunds

Processed within 5 business days of your return reaching us, to your original payment method. Your bank may take a further 3–5 days to show it. For US and European orders, any duties included in the price are refunded along with the item.

International returns

Returns from outside the UK come back to our Oxfordshire studio and are at your own cost — we don't currently offer free international returns. Please mark the parcel clearly as "RETURNED GOODS — NO COMMERCIAL VALUE" so it isn't charged duty on re-entry to the UK.

Exceptions

Personalised and made-to-order pieces can't be returned unless they're faulty.

Return address

Sew Heart Felt
Unit 13 RAC Estate
Faringdon
Oxfordshire
SN7 7BP
United Kingdom

Good to know

Sending a gift? Enter the recipient's address as the delivery address — we never include an invoice, receipt or pricing in the parcel.

Delivery addresses. Please use an address where someone can take the parcel in. If nobody's home, Royal Mail will leave it in your nominated safe place, with a neighbour, or at your local delivery office. You can set your preferences in the Royal Mail app once you have a tracking number.

Check your address. Once a parcel has left us we can't redirect it.

Missing parcel? If tracking hasn't updated for five business days on a UK order, or ten on an international one, email us and we'll chase it with the carrier.

Questions? Email support@sewheartfelt.co.uk or call +44 (0)1367 244441.