Frequently asked questions

Goods are dispatched the same day on all orders placed before 2pm Monday to Friday and on a Monday for orders placed at the weekends.

US orders using the Priority Mail option with United States Postal Service will arrive within 1-3 working days depending on your distance from our depot in Cincinnati, Ohio.

This only applies to products shipped from USA. Please note, some of the range is still shipped from the UK and this will arrive within 4-8 working days. You will be notified at checkout where your item is shipped from and be able to choose your shipping option at this stage.

No, you will only pay one delivery charge per order regardless of the availability of any of the items.

If you haven’t received your order within our allowed time limit of 7 working days please contact info@sewheartfelt.co.uk. We will follow up your query with our courier and send you a replacement if necessary.

Children’s US Slipper Sizes

0-1 Years – US Shoe Size 1.5C – Sole Length 11 cm

1-2 Years – US Shoe Size 4.5C – Sole Length 13 cm

2-3 Years – US Shoe Size 8.5C – Sole Length 15 cm

4-5 Years – US Shoe Size 10.5C – Sole Length 17 cm

6-7 Years – US Shoe Size 12.5C – Sole Length 19 cm

8-9 Years – US Shoe Size 1.5-2.5Y – Sole Length 21cm

Adult Women’s US Slipper Sizing

Women’s US Shoe Size 5.5-6.5 – Sole Length 22.5 cm

Women’s US Shoe Size 7.5-8.5 – Sole Length 25 cm

Women’s US Shoe Size 9.5-10.5 – Sole Length 27 cm

Adult Men’s US Slipper Sizing

Men’s US Shoe Size 6-7 – Sole Length 25 cm

Men’s US Shoe Size 8-9 – Sole Length 27 cm

Men’s US Shoe Size 10-11– Sole Length 29 cm

Men’s US Shoe Size 12-13 – Sole Length 30 cm

Our website is very safe and uses SSL encryption for total peace of mind. We encrypt any credit or debit card information to ensure your transactions with us are always totally private and protected whilst online.

If your order shipped from the UK please post it back to the following address:

Sew Heart Felt,
Unit 13 RAC Estate,
Faringdon,
Oxon,
SN77BP,
United Kingdom

If your order shipped from the USA, please return all goods to the following address:

Ship Frankly, 6043 Interstate Cir, Cincinnati, OH 45242, United States

Email: support@sewheartfelt.co.uk

We are sure you will be delighted with your purchase. However, if you are not completely satisfied, you may return your goods within 30 days with a copy of your invoice, for an exchange or full refund (this does not include the original postage charge.) Unless faulty, returned goods must also be in an unused condition and in their original packaging. This does not affect your statutory rights.

Please allow up to 2 weeks for our Studio to receive your item back and to apply a refund.