Goods are dispatched the same day on all orders placed before 1pm Monday to Friday and on a Monday for orders placed at the weekends.
Do you offer an express delivery service?
US orders using the Priority Mail option with United States Postal Service will arrive within 1-3 working days depending on your distance from our depot in Cincinnati, Ohio.
This only applies to products shipped from USA. Please note, some of the range is still shipped from the UK and this will arrive within 4-8 working days. You will be notified at checkout where your item is shipped from and be able to choose your shipping option at this stage.
I’ve just placed an order. Do I have to pay two lots of P&P if one item is in stock and the other one isn’t and I have to wait for one item?
No, you will only pay one delivery charge per order regardless of the availability of any of the items.
What happens if my order hasn’t arrived within the time you allow?
If you haven’t received your order within our allowed time limit of 7 working days please contact email@example.com. We will follow up your query with our courier and send you a replacement if necessary.
How are the slippers sized?
Children’s US Slipper Sizes
0-1 Years – US Shoe Size 1.5C – Sole Length 11 cm
1-2 Years – US Shoe Size 4.5C – Sole Length 13 cm
2-3 Years – US Shoe Size 8.5C – Sole Length 15 cm
4-5 Years – US Shoe Size 10.5C – Sole Length 17 cm
6-7 Years – US Shoe Size 12.5C – Sole Length 19 cm
8-9 Years – US Shoe Size 1.5-2.5Y – Sole Length 21cm
Adult Women’s US Slipper Sizing
Women’s US Shoe Size 5.5-6.5 – Sole Length 22.5 cm
Women’s US Shoe Size 7.5-8.5 – Sole Length 25 cm
Women’s US Shoe Size 9.5-10.5 – Sole Length 27 cm
Adult Men’s US Slipper Sizing
Men’s US Shoe Size 6-7 – Sole Length 25 cm
Men’s US Shoe Size 8-9 – Sole Length 27 cm
Men’s US Shoe Size 10-11– Sole Length 29 cm
Men’s US Shoe Size 12-13 – Sole Length 30 cm
Is your site secure to use?
Our website is very safe and uses SSL encryption for total peace of mind. We encrypt any credit or debit card information to ensure your transactions with us are always totally private and protected whilst online.
What address do I return my goods to if it shipped from the UK?
If your order shipped from the UK and you are based in the UK, please return all goods via Royal Mail's Free Tracked Returns website: https://www.royalmail.com/track-my-return#/details/5175
If your order shipped from the UK and you are based outside of the UK, you will need to pay the cost of returning your goods. Please post them to the following address:
Sew Heart Felt, Unit 13 RAC Estate, Faringdon, Oxon, SN77BP, United Kingdom
What address do I return my goods to if it shipped from the USA?
If your order shipped from the USA, please return all goods to the following address:
Ship Frankly, 6043 Interstate Cir, Cincinnati, OH 45242, United States
We are sure you will be delighted with your purchase. However, if you are not completely satisfied, you may return your goods within 30 days with a copy of your invoice, for an exchange or full refund (this does not include the original postage charge.) Unless faulty, returned goods must also be in an unused condition and in their original packaging. This does not affect your statutory rights.
We offer a free returns policy for UK customers through Royal Mail's Tracked Returns website: https://www.royalmail.com/track-my-return#/details/5175
Please follow the above link and you will be able to create a print at home returns label which will be emailed to you and then you can drop your parcel at a Parcel Postbox, Delivery Office or Post Office branch. Alternatively you can book a collection from your doorstep, office, or safeplace and your postman can also bring the label to you.
For customers ordering from outside of the UK you will need to cover the cost of returns shipping. Once it arrives at our studio we will process your refund.
How long does it take for a return to be processed and a refund applied back to my card?
Please allow up to 2 weeks for our Studio to receive your item back and to apply a refund.
Choosing a selection results in a full page refresh.